Client withdraws or stops attending a course

Training Incentive Allowance must stop from the day after the client:

• withdraws from a course before the course ends or
• stops attending the course permanently.

whichever is earlier.

Clients who fail a course or fail to complete a course are not required to repay the Training Incentive Allowance. This is because Training Incentive Allowance is based on actual and reasonable costs that the client incurs.

While the client is not required to repay the Training Incentive Allowance, they may not be able to access the Training Incentive Allowance for 5 years if they do not have a good and sufficient reason for not completing or failing the course.

If a lump-sum payment has been made for course fees the client must request a refund from the Course Provider (or equivalent supplier).

If the Course Provider (or equivalent supplier) provides a refund, or a partial refund, this must be repaid to the Ministry of Social Development to offset the amount paid as a lump sum through the Training Incentive Allowance.

Note if the client has died no refund is required.