Process for provisional write-off
Generally the investigation of a debt for provisional write-off will involve an interview with the client, however the client should not be informed of any decision until the review is completed.
Step 1
Complete the 'Recommendation for Provisional Debt Write off' form and forward it to your manager client service delivery for approval or referral to appropriate delegation. Scanned and saved in CMS and linked to a client event and complete.
Step 2
Once approval is obtained, update SWIFTT. If the benefit is record is cancelled advise Client Support - Debt Management.
Step 3
Advise the client in writing. Place the record in Bring-up for 3 months to consider full debt write off.
A debt that has been provisionally written off can, after 3 months, be considered for full financial write off.
For more information see:
- Recommendation for Provisional Debt Write-Off [no link find out why] form
