Contents
Application for benefit : Contents

Applications from clients living overseas

When a client living overseas applies for a benefit under a Reciprocal Agreement with another country they do not have to meet the 20 working day period for the application process.

Note clients applying for a benefit under a Reciprocal Agreement while living in New Zealand are subject to the 20 working day period.

Process

When processing applications from clients living overseas International Services staff should tick the Overseas Application box in the CMS Request screen.

For more information see:

Legislation

A 'benefit' as defined in schedule 2 of the Social Security Act 2018 includes the following main benefits and extra help:

The contact details for International Services are:

From New Zealand 0800 777 227 (free calling within New Zealand only)

From Australia 1800 150 479

From other countries +64 4 978 1180

Email international_services@msd.govt.nz

Postal

International Services
Ministry of Social Development
PO Box 27178
Wellington 6141
New Zealand

Fax 04 918 0159

Note when calling from overseas replace the '+' with the international direct dial prefix for the country you are in.