Expectations and conditions of payment for emergency housing

When an Emergency Housing Grant is granted, clients must be advised of the expectations and conditions of payment for emergency housing.

The expectations and conditions of payment apply from the client’s first night in emergency housing and continue to apply until the end of their emergency housing event.

These include that the client:

• is aware of the emergency housing supplier’s rules of stay while staying in the accommodation, for example:
  • keeping their room clean
  • obeying noise and other usage policies (e.g. maximum occupancy rates)
  • not removing any of the motel property
  • following the supplier's check-out procedures
• understands the consequences of not following the rules (e.g. the client is responsible for the costs arising from damage caused by them or anyone staying with them)
• understands the consequences of contributing to their immediate emergency housing need
• knows if there are costs that aren't covered by the Security Deposit Grant, the emergency housing supplier will follow these up with them directly
• understands that if they leave their emergency accommodation early, they should notify MSD as soon as they can
• knows that if any of the payment needs to be refunded, the emergency housing supplier will pay this refund to MSD. If they are paid a refund directly by the emergency housing supplier, they will need to repay this to MSD
• knows that if they are responsible for any damage or loss and agree with the amount of costs incurred when they check out, or if the client fails to check out, MSD will pay the provider up to the security deposit amount. This amount will be recovered from the client

If the client does not meet the expectations and conditions of grant for emergency housing their Emergency Housing Grant may be declined.

Note there are also security deposit requirements.