Effect of not using services to build financial capability
When a client applying for a Special Needs Grant, Advance Payment of Benefit or Recoverable Assistance Payment chooses not to use services to help them build their financial capability, the effect depends on whether the client:
- was offered information on the services or
- must use the service as a budgeting activity obligation
Information offered | Budgeting activity obligation required | |
Process | Information about services to build financial capability is offered to all clients as part of the general hardship application process. | A client or partner must use a specific service to build financial capability to meet their budgeting activity obligation. |
Effect of not using services to build financial capability | There is no adverse impact if the client does not access the services offered. Client will be offered information on these services if they apply for a Special Needs Grant, Advance Payment of Benefit or Recoverable Assistance Payment again. | The staff member will determine if the client has met their obligations through any activities completed and if not, may decline the application for hardship assistance. |
For more information see:
Legislation
- Restrictions on Payments clause 9.5 - 9.11 Recoverable Assistance Programme
