Assistance available when Civil Defence Payments are not activated
Clients who are affected by an adverse event but the situation does not meet the requirements to activate the Civil Defence Payment programme may be able to get other types of financial assistance.
If, because of an adverse event, a client needs to replace some items including, food, clothing, bedding, beds, tables, chairs, drawers, fridges, freezers, etc, they can get financial assistance if they are facing hardship.
The following assistance is available:
- Housing Support Products
(assistance with re-establishment costs to obtain rental housing such as bond and rent in advance) - Advance Payment of Benefit
(assistance with re-establishment costs such as connection of utilities, furniture etc) - Recoverable Assistance Payment
(assistance with re-establishment costs such as connection of utilities, furniture etc) - Special Needs Grants
- Emergency Benefit
(interruption in employment and income due to an emergency or other event)
Applicants must meet all the qualifications (income and assets etc.) for these forms of assistance.
When people have been affected by adverse events you can accept this is an exceptional circumstance, and consider to exceeding the guidelines for the maximum amount of assistance payable.
Note if the person has insurance they need to apply for this first and will not be eligible for assistance. If there is any delay in their insurance claim assistance can be provided on the basis that repayment will be made when they get their insurance payment.
