Informing clients of their obligations

MSD must ensure that the client understands:

• their obligations
• the consequences of failing to meet those obligations, in particular the sanctions that may be imposed and
• their right to review and dispute any decisions relating to a failure to comply with their obligations

Clients and partners applying for Emergency Benefit must:

• sign their application form and
• be given a copy of their obligations from their application form

Note that work obligations cannot be enforced until the main benefit commencement date.

When a client is getting a benefit and they have a change in obligations, a letter will be sent advising them what their new obligations are. They do not need to re-sign an obligations form.

This includes where a partner is transferring between having work preparation obligations and part-time work obligations when their youngest dependent child turns 3 years of age within Emergency Benefit.