Unable to recomply

A client or partner, who has a sanction or a 13 week non-entitlement period, may not need to complete a recompliance activity if:

• they meet the criteria for a full exemption from their work obligations or
• they qualify for a benefit that does not have the obligations to which they must recomply

Note social obligations are applied when a client or partner has a dependent child and are applied to all main benefits. This includes all clients who do not have work obligations, work preparation obligations or an exemption.

If a client or partner has a 13 week non-entitlement period, and is unable to complete the six week activity or programme of suitable activities, you cannot recover the provisional benefit if they do not complete the activity because they meet the criteria for a full exemption from their work obligations.

A partner who has a sanction who develops a health condition or becomes, injured or disabled, and meets the criteria for the exemption 'would qualify for Jobseeker Support - health condition, injury or disability'. They are unable to complete a recompliance activity.

In this situation you should add the exemption reason in SWIFTT, and follow the disputes process (so that the benefit can be resumed). Also consider the person's eligibility for Emergency Benefit on the ground of health condition, injury or disability.

For details of the requirements for a client or partner who has a health condition, injury or disability see:

• Paying other assistance during a sanction
• Qualifications