Disputes and reviews of an obligations failure

A client has the right to dispute or review if they disagree with any decision relating to:

• an obligations failure or
• a sanction being imposed or
• the type of sanction being imposed

A client can do this by:

• disputing the decision or
• lodging a formal Review of Decision

A Review of Decision can be lodged at any stage, within three months of the obligations failure being initiated, or within three months of the sanction being imposed.

If a client disputes their obligations failure or sanction more than 20 working days after it is initiated or imposed, MSD must advise the client to lodge a formal Review of Decision in writing.

For more information see:

• Disputing more than one obligations failure
• The disputes process
• Recording decisions on a dispute
• Core policy Reviews and Appeals