Failing a social obligation

If a client has received regular engagement and support and they are still not taking all reasonable steps to meet their social obligations, they still need to attend a final appointment.

A social obligations failure can be initiated when you consider that a client has, without a good and sufficient reason, failed to meet their social obligations by:

• not taking all reasonable steps to meet their social obligations following the process of regular engagement and support (that involves at least 3 contact steps) or
• not attending the final appointment during their regular engagement and support process

Before you initiate an obligations failure for social obligations you must get approval from your manager client service delivery. An obligation failure should only be used when all other efforts to encourage engagement and support with the client have been exhausted.