Sole Parent Support : Contents
Failure to comply following engagement and support process
Clients will need to attend a final appointment if they are still not taking all reasonable steps to meet their social obligations after the 3 step process of regular engagement and support.
A social obligations failure will only be initiated when you consider that a client has, without a good and sufficient reason, failed to meet their social obligations by:
- not taking all reasonable steps to meet their social obligations following the 3 step process of regular engagement and support or
- does not attend the final appointment, or attends and is still not meeting their social obligations, following the 3 step process engagement and support
Before you initiate an obligations failure for social obligations you must get approval from your manager client service delivery.
A social obligations failure should only be used when all other efforts to encourage engagement and support the client have been exhausted.
For more information see:
Legislation
- Exclusion of sanction if failure is subject of prosecution under Education and Training Act 2020 section 243 Social Security Act 2018
- Breach of obligation in relation to dependent children: additional steps before notice may be given section 255 Social Security Act 2018
- Case management support for beneficiary in breach of obligation in relation to dependent children section 267 Social Security Act 2018
