Informing clients of their obligations

You must ensure that the client understands:

• their obligations
• the consequences of failing to meet those obligations, in particular the sanctions that may be imposed and
• their right to review and dispute any decisions relating to a failure to comply with their obligations

Clients applying for Sole Parent Support must:

• sign their application form and
• be given a copy of their obligations from their application form

Note that obligations cannot be enforced until the main benefit commencement date.

When a client is receiving a benefit and they have a change in obligations, a letter will be sent advising them what their new obligations are. They do not need to re-sign an obligations form.

This includes where a client is transferring between having work preparation obligations and then part-time work obligations when their youngest dependent child turns 3 years of age within Sole Parent Support.

For more information see

• Drug test obligations
• Obligations
• Social Obligations
• Work ability assessment obligation
• Work with a contracted service provider obligation
• Work or work preparation obligations