Reporting progress
You can require a client to report on their progress in meeting their work or work preparation obligations.
You must advise the client that if they fail to comply with this obligation, without a good and sufficient reason, they are subject to an obligations failure.
Clients with work preparation obligations
You can require a client to report on their progress in meeting their work preparation obligations. This may include reporting on progress of any activities they have been required to undertake.
A client can report by either phone, email or in person.
Example
You have asked a client with a 2 year old child to research childcare options and training options available in their community and to call you in a month to update you on their progress. If the client does not contact you, you should initiate an obligations failure.
Clients with work obligations
You can require a client with work obligations to report on their job search progress.
A client can report by either phone, email or in person. Generally a client should not be required to report more than once a week.
Example
You have asked your client to register with various recruitment agencies and call you weekly to update on their job search progress.
If your client does not contact you, you should initiate an obligations failure.
Legislation
- Work-test obligations as required by MSD section 146 Social Security Act 2018
- Specific obligations: work preparation section 121-125 Social Security Act 2018
