Introduction
Generally, all clients on the social housing register, or renting social housing, have a duty to advise MSD straight away of any changes in their circumstances or their household's situation that may affect the following:
- whether they still qualify for social housing while on the register
- the need to be allocated, assigned or let any particular social housing property
- whether they still qualify for social housing when they are a tenant
- the need for particular property requirements in the place they are renting
- their calculated rate of Income Related Rent
Exception - Client's getting information share Child Support
Clients do not need to tell MSD when they get, or have a change to, information share Child Support payments.
Clients waiting to be allocated social housing
Generally, when a client on the register is waiting for allocation of social housing they must tell MSD straight away of any changes in their circumstances, or the circumstances of their partner, that may affect whether they qualify for social housing or the type of property they need.
Current tenants
Generally, all social housing tenants have a duty to tell us straight away of any change in their circumstances, and any change in the circumstances of applicable people, that may mean they no longer:
- qualify for social housing or
- have a need for the particular property they are renting
Generally, all social housing tenants paying an Income Related Rent also have a duty to advise us straight away of any change in their circumstances, and any change in the circumstances of applicable people, that may result in them paying a higher Income Related Rent.
Clients paying Income Related Rent
Generally, clients must tell MSD within 14 calendar days of any change in their or their household's circumstances that may affect their calculated rate of Income Related Rent.
This includes changes to the client's, or another applicable person's, assessable income and additional occupant contributions.
For more information see:
- Information share Child Support
- Register management and referrals Change in circumstances.
- Change in circumstances for current tenants
- Income Related Rent Change in circumstances
Legislation
- Tenant's duty to advise changes of circumstances section 115 Public and Community Housing Management Act 1992
- How duty to advise satisfied for information share child support payment made to person section 115A Public and Community Housing Management Act 1992
