Informing a client of the drug test obligation failure

Once MSD has decided that a client has failed a drug test work obligation, MSD must initiate an obligations failure. The client will then be sent a letter stating that their benefit will be sanctioned and that their benefit will only be increased, restarted, regranted or continued if they:

• complete a recompliance activity
• dispute the decision to impose the sanction and MSD accepts that they have a good and sufficient reason for not meeting their work obligations or
• lodge a Review of Decision and MSD reconsiders their position and agrees with the client's review

For some clients, if it's their first obligation failure they may be eligible for a non-financial sanction instead of a financial sanction. For more information see: Non-financial sanctions.

Clients may have their benefit increased or restarted from the date they start a drug test failure recompliance activity.

For more information see:

• Drug test obligations failure
• Recompliance for drug test obligation failures
• Drug test obligations failures - good and sufficient reasons