Unable to recomply

A client or partner, who is subject to a sanction or a 13 week non-entitlement period, may not need to complete a recompliance activity if:

• they meet the criteria for a full exemption from their work obligations or
• they qualify for a benefit that does not have the obligations to which they must recomply

If a client or partner is subject to a 13 week non-entitlement period, and is unable to complete the 6 week activity or programme of suitable activities, you cannot recover the provisional benefit if they do not complete the activity because they meet the criteria for a full exemption from their work obligations.

A partner who is subject to a sanction who develops a health condition or becomes, injured or disabled, and meets the criteria for the exemption 'would qualify for Jobseeker Support - health condition, injury or disability'. They are unable to complete a recompliance activity.

In this situation you should add the exemption reason in SWIFTT, and follow the disputes process (so that the benefit can be resumed). Also consider the person's eligibility for Jobseeker Support Student Hardship on the ground of a health condition, injury or a disability.

For details of the requirements for a client or partner who has a health condition, injury or disability see:

• Paying other assistance during a sanction
• Qualifications