Reviews and appeals

If a client disagrees with any decision regarding their Canadian pension being paid in New Zealand they should call or write to the Canadian authorities.

For Canadian contact details go to overseas pension agencies contact details Canada.

Reviews and appeals must be lodged with the Canadian authorities within the following time period:

• 90 days for the Canadian Old Age Pension
• 12 months for the Canadian Retirement, Survivors or Disability Pensions

International Services is responsible for any reviews and appeals in regard to:

• the interpretation of the agreement with Canada
• the effect of Canadian pensions on New Zealand benefits and pensions and
• New Zealand benefits and pensions being paid in Canada

The New Zealand review and appeal process applies to any other decisions regarding New Zealand benefits or pensions paid in New Zealand, such as charging income or change in relationship status.

For more information contact International Services.