Application for assistance : Contents
Expired applications
Where a client makes a verbal application for assistance other than a benefit, but does not take the relevant steps to continue their application, their application will be considered expired.
The information regarding their application will, however, remain in CMS. Where a client later requests consideration of an expired application you must investigate and decide the application at that time.
Each application will be determined on the individual circumstances of the case so it will be necessary to obtain information from the client regarding their eligibility.
For more information see:
