Guidelines for re-assessing expired applications

Use these guidelines if your investigation determines that the client started an application but did not complete it and the application expired.

The key point to consider is:

Did the client continue to meet the eligibility criteria for the relevant assistance?

To help you make your decision you should collate all relevant information. This may include:

• copies of forms completed by the client or other information provided by the client
• correspondence from the client
• notes recorded on CMS or earlier notes recorded on SWIFTT (often held on the BTCHI screen) and
• any submission made by the client or any agent of the client in relation to an earlier application for assistance

If you establish that an application was made and the client continued to be eligible, and now you have all the information required, you can:

• re-activate the application
• calculate the commencement date taking into account the date the original application was made
• grant the assistance