Reviews of information share Child Support payments

Clients have standard review and appeal rights if they want to review a decision on the treatment of information share Child Support payments. They can also ask the Ombudsman to undertake their own review.

If a client requests a review:

MSD can only change the treatment of information share Child Support payments when there has been an 'error'.

Clients can request a review of the information MSD has used if they think there has been an error.

An 'error' is when a client has been charged income for an information share Child Support payment but they:

• did not get the payment or
• got a different amount of Child Support than was charged as income or
• got the payment later than the deemed receipt

MSD cannot change the treatment of information share Child Support payments if there is no error identified.

This includes when a client disagrees with:

• how the income charge for a payment has been calculated (e.g. if the client believes that the income should have been charged over a different period - 12 weeks instead of 4) or
• the amount of income that has been charged for a payment (e.g. if the Child Support payment was used to repay the client's overdraft on their bank account)