Restarting the benefit

When a client's or partner's benefit has been suspended or reduced by 50%, the benefit can only be re-started if you are satisfied that:

• the client is not the person to whom the warrant applies
• the client has taken reasonable steps to resolve the warrant but have been unable to do so because of reasons outside of their control
• the warrant has been resolved

Note the warrant to arrest will show in SWIFTT in the SSTAI screen as "Warrant To Arrest".

Generally the benefit can't be backdated to the date it was suspended or reduced, unless the client or partner has taken reasonable steps to resolve the warrant.

For more information see:

• Client has not taken all reasonable steps
• Taking all reasonable steps to resolve a warrant