Travel for stranded clients

If a client meets all qualifications, an Advance Payment of Benefit of not more than $200 can be made for the client to return to their usual place of residence where they are:

• stranded away from their usual place of residence; and
• unable to pay for travel due to circumstances which could not reasonably have been foreseen

If the client's spouse or partner and/or dependent child/ren are together with the client in the above circumstances, an advance payment of not more than $200.00 for each such dependent can be made.

If the partner of a client is stranded by themselves they can apply for an advance payment of benefit in their own right.

If the client is using public transport and has a Community Services Card, they can get a 50% discount on public transport fares for themselves through Community Connect.

Except where exceptional circumstances exist:

• payment cannot exceed $200 for each person
• payment is restricted to one for the same or similar purpose in any 52 week period

These payments are to cover the most economical mode of transport.