Application form incomplete
If there is likely to be any delay in completing the Residential Support Subsidy application form beyond 24 hours, for example the client has not been assessed or assessment details are not readily available, then the residential service provider should in the first instance, send Senior Services - residential care a Resident's Details Notification. This form is available online.
If an incomplete Residential Support Subsidy authorisation form is received, it will be treated as a notification of entry only.
A non-standard rate, equal to the appropriate Personal Allowance rate, should be added on the client's record immediately. The residential service provider will then, as soon as possible, forward the authorisation form to Senior Services - residential care so that the clients main benefit can be adjusted accordingly.
For more information see:
