Contents
Special Needs Grant : Contents

Effect of not using services to build financial capability

When a client applying for a Special Needs Grant, Advance Payment of Benefit or Recoverable Assistance Payment chooses to not use services to help them build their financial capability, the effect depends on whether the client:

  • was offered information on the services or
  • must use the service as a budgeting activity obligation

Information offered

Budgeting activity obligation required

Process

Information about services to build financial capability is offered to all clients as part of the general hardship application process.

A client or partner must use a specific service to build financial capability to meet their budgeting activity obligation.

Effect of not using services to build financial capability

There is no adverse impact if the client does not access the services offered.

Client will be offered information on these services if they apply for a Special Needs Grant, Advance Payment of Benefit or Recoverable Assistance Payment again.

The staff member will determine if the client has met their obligations through any activities completed and if not, may decline the application for hardship assistance.

For more information see:

Legislation

Top