Qualifies for another benefit

A client may qualify for another benefit due to a change in their circumstances. It is also important to determine if the client still qualifies for Emergency Benefit.

For example:

• if a client meets the residential qualification for a particular benefit

If the client qualifies for more than one benefit they must be told which benefit is the most beneficial for their particular circumstances. You will need to advise them of:

• benefit rates
• the effect of any income they may receive (income reduction and any exemptions) and
• benefit obligations

The client must make the final decision on which benefit they receive after being given all relevant information.

For more information see:

• Emergency Benefit qualifications
• Processing standards Client transfers to another benefit type [no link find out why]