Changes and reviews

Clients have an obligation to advise MSD of any changes in their circumstances that may affect their entitlement to Emergency Benefit or the rate payable.

A change in a client's circumstances may mean that the client qualifies for another benefit.

MSD may also review a benefit at any time to check that the client still meets the qualifications and is getting the correct rate of payment (if applicable).

Mandatory Reviews for Emergency Benefit will only apply to clients whose benefit has an expiry date of more than 52-weeks, or whose Emergency Benefit has no expiry date.

MSD must review a client’s Emergency Benefit within 52-weeks of when the benefit commenced, or within 52-weeks from when the client’s last Mandatory Review was completed.

Clients must respond to the Mandatory Review before their review date, or their payments will suspend.