Changes and reviews

Clients have an obligation to advise MSD of any changes in their circumstances that may affect their entitlement to Emergency Maintenance Allowance or the rate payable.

A change in a client's circumstances may mean that the client qualifies for another benefit.

MSD may also review a benefit at any time to check if the client still meets the qualifications and is getting the correct rate of payment (if applicable).

Mandatory Reviews for Emergency Maintenance Allowance will only apply to clients whose benefit has an expiry date of more than 52 weeks, or whose Emergency Maintenance Allowance has no expiry date.

MSD must review a client's Emergency Maintenance Allowance within 52 weeks of when the benefit commenced, or within 52 weeks from when the client's last Mandatory Review was completed.

Clients must respond to the Mandatory Review before their review date, or their payments will suspend.

• Absence from New Zealand
• Core policy Agents
• Change of address
• Child changes
• Client becomes sick
• Client donates a kidney or liver tissue
• Core policy Child Support
• Core policy Current client debt
• Death of a client
• Deductions
• Hospitalisation
• Imprisonment
• Outcomes of a Mandatory Review
• Qualifies for another benefit
• Core policy Redirection of benefit payment
• Core policy Relationship status for benefit
• Core policy Reviews and Appeals
• Review of Annual Income
• Mandatory Review for Emergency Maintenance Allowance
• Taxation