Specific engagements

Specific engagements are interactions that can meet the same purpose as the Mandatory Review. These interactions can capture information that confirms if a client still qualifies for Emergency Maintenance Allowance.

Specific engagements are when a client has an interaction with MSD, and this results in a full review of the client's circumstances.

For example, specific engagements may include when a client contacts MSD to:

• discuss a change in circumstances or
• apply for assistance.

If the specific engagement meets the same purpose as a Mandatory Review, a client's Mandatory Review date will be set 52 weeks from when the specific engagement was completed (if the expiry date for the Emergency Maintenance Allowance is more than 52 weeks or there is no expiry date).