Provisional benefit and end of non-entitlement period

MSD can grant or increase a provisional benefit from the date the client or partner starts their approved activity or programme of activities.

Their benefit will be provisionally paid to them if they are satisfactorily participating in their activity.

The provisional payment will continue until:

• the 6-week activity period ends or
• the 13-week non-entitlement period ends

whichever is earlier.

Some examples of this:

• a client starts their approved activity in the beginning of week 3 of their non-entitlement period. The client does the approved activity for 6 continuous weeks, and the rest of the 13-week non-entitlement period is cancelled. After the follow-up appointment, the client’s benefit is reinstated to their usual benefit, instead of a provisional benefit.
• a client starts their approved activity in the beginning of week 10 of the non-entitlement period. The client does the approved activity for the rest of the 13-week non-entitlement period (3 weeks). At the end of the 13-week non-entitlement period, the client’s benefit is reinstated to their usual benefit, instead of a provisional benefit.

At the end of the approved activity or programme of activities, a follow-up appointment is required (in approximately 6 weeks' time).

At the appointment, MSD should discuss with the client or partner whether they:

• have satisfactorily participated in the approved activity, and
• can still meet the qualifications and obligations of their benefit.

Note if the client or their partner does not recomply, they will have to reapply for their benefit at the end of the 13-week non-entitlement period.

If the client or partner leaves early or does not satisfactorily participate in the approved activity or programme of suitable activities, without a change in their obligations, their provisional benefit must be reduced or stopped from the date it was increased or granted.

The benefit amount that was provisionally paid during the 13-week non-entitlement period must be established as a debt and recovered.

MSD cannot recover the provisional benefit if they did not complete the approved activity because they:

• transferred to a benefit with no work obligations, or
• meet the criteria for a full exemption from their work obligations.

Only one approved activity or programme can be assigned to a client. MSD cannot give the client a different approved activity if the client fails to satisfactorily complete their approved activity.