Recompliance social obligations failure (Grade 1 and 2)

When the client or partner fails 1 individual social obligation they need to comply with all other social obligations relevant to the age of their dependent child.

MSD should discuss with the client or partner what activities they need to undertake to recomply.

MSD must be satisfied the client and their partner (if any) have both satisfactorily undertaken their recompliance activity. The benefit will be resumed or increased from the date MSD is satisfied the client or partner has started the recompliance activity.

In some situations, MSD may ask the client or their partner (if any) to get verification, for example:

• a letter from their practitioner or medical practice that says they are enrolled with a registered medical practitioner, nurse practitioner or a medical practice that is part of a Primary Health Organisation or
• a letter from the child's school that says the child is enrolled and attending or
• a letter from their early childhood education provider that says the child is enrolled and attending or
• asking to see their Well Child/Tamariki Ora Health Book

Example 1

A client has a 3-year-old child. They are required to have their child enrolled in primary health care and attending a recognised early childhood programme.

The child has not been attending an early childhood programme and the client does not have a good and sufficient reason for this. MSD is unsure if the child is enrolled in primary health care. The client has failed 1 of their social obligations.

To recomply with their social obligations, MSD must be satisfied the client has enrolled their child in primary health care and that they will ensure their child attends an early childhood programme. MSD asks the client to provide verification of this.

The client provides a letter from their medical practice confirming the child is enrolled, and a letter from the early childhood education provider confirming the child is enrolled and attending.

MSD is satisfied that the client has recomplied with their social obligations.

Example 2

A client has 2 children. The 5-year-old child must be enrolled in primary health care and attending school or an early childhood education programme. The 2-year-old child also needs to be enrolled in primary health care and up to date with core Well Child/Tamariki Ora checks.

Both children are enrolled in primary health care and the 5-year-old child is attending school. However, the 2-year-old child is not up to date with their core Well Child checks and the client does not have a good and sufficient reason for this. The client has failed 1 of their social obligations.

To recomply with their social obligations, MSD must be satisfied that the 2-year-old child has or will get their core Well Child/Tamariki Ora checks. MSD asks the client to provide verification of this.

The client brings their 2-year-old’s Well child/Tamariki Ora book to MSD which confirms the 2-year-old has upcoming Well child/Tamariki Ora checks booked.

MSD is satisfied that the client has recomplied with their social obligations.