Advises more than 14 days after the event
As clients have an obligation to advise Senior Services of any changes that may affect the rate of payment of New Zealand Superannuation. It is expected that they will do so within a reasonable period. As a guideline, a reasonable period is considered to be within 14 days.
When a client advises of a change in living situation more than 14 days after the event you should generally reduce New Zealand Superannuation from the actual date of the change in living situation and establish an overpayment where appropriate.
Good and sufficient reason
Where there is a good and sufficient reason (for example, bereavement or illness) for the client not advising Senior Services of a change in living situation within 14 days you may reduce New Zealand Superannuation from the first available date.
False or misleading information
If the client gives false or misleading information you must review New Zealand Superannuation from the actual date of the change in living situation and establish an overpayment where appropriate.
Legislation
- Beneficiary must notify change of circumstances section 113 Social Security Act 2018
- Review of entitlement to, or rate of, benefit granted Part 6 sections 304-310 Social Security Act 2018
