Mandatory Review not required

There is no Mandatory Review for Orphan's Benefit or Unsupported Child's Benefit in the following circumstances:

• the caregiver has died
• the child (that Orphan's Benefit or Unsupported Child's Benefit is paid for) has died
• the caregiver is living in or visiting a region affected by an emergency or adverse event and they are unable to reasonably leave the area
• the caregiver is living in or visiting a region affected by an outbreak of a quarantinable disease and an epidemic notice has been given and is in force

or when:

• there is a system outage that prevents MSD from carrying out Mandatory Reviews

MSD will also stop the review for any caregivers who are in these circumstances after they have been notified about their Mandatory Review.

MSD will notify the caregiver when they are not required to complete the review. The Mandatory Review date is reset to 52 weeks in the future from the caregiver's review date.

Note a notification will not be sent when the caregiver or child has died.