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Sole Parent Support : Contents

Extending the 20 working day period

If a client states they are struggling to get the form completed within 20 working days of their date of first contact, you should decide whether to extend the 20 working day period, or to gather other information from the client about their relationship status.

For more information see:

Legislation

  • Application for benefit: making of, help with, lapse, and deemed receipt section 297 Social Security Act 2018
  • Application process for benefits, including applicant’s or beneficiary’s travelling expenses and allowances Part 6, subpart 1 Social Security Regulations 2018
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Any day of the week other than:

Legislation

The date a client first contacts us to request financial assistance is their date of first contact. A client may contact the Ministry of Social Development at any time, through various methods e.g. at reception in a service centre, via telephone through one of the contact centres, or in writing.

Clients may also apply for financial assistance online.

For more information see: