Mandatory Review not required

There is no Mandatory Review for Supported Living Payment for clients in the following circumstances:

• the client is hospitalised for more than 13 weeks
• the client is in residential disability care or rest home care
• the client has died
• the client is living in or visiting a region affected by an emergency or adverse event and they are unable to reasonably leave the area
• the client is living in or visiting a region affected by an outbreak of a quarantinable disease and an epidemic notice has been given and is in force

or when:

• there is a major system outage that prevents MSD from carrying out mandatory reviews of specified benefits

MSD will also stop the review for any clients who are in these circumstances after they have been notified about their Mandatory Review.

MSD will notify the client when they are not required to complete the review. The Mandatory Review date is reset to 52 weeks in the future from the client's original review date.

Note a notification will not be sent when the client has died.