Changes and reviews

Clients have an obligation to advise MSD of any changes in their circumstances that may affect their entitlement to Supported Living Payment or the rate payable. A change in a client's circumstances may mean that the client qualifies for another benefit.

MSD may also review a benefit at any time to check if the client still meets the qualifications and is getting the correct rate of payment (if applicable).

MSD must review a client's Supported Living Payment within 52-weeks of when the benefit commenced, or within 52-weeks from when the client's last Mandatory Review was completed.

Clients must respond to the Mandatory Review before their review date, or their payments will suspend.