Supported Living Payment suspended before Mandatory Review date

Clients getting Supported Living Payment are always notified about their Mandatory Review, even if their Supported Living Payment is suspended, unless it is suspended due to the client being temporarily overseas or in prison.

MSD must not undertake the Mandatory Review unless the client contacts MSD to resume their Supported Living Payment.

If the client contacts MSD before their review date to resume their Supported Living Payment, they may be able to get an extension if they need more time to do their Mandatory Review. MSD can resume the benefit before the Mandatory Review has been responded to.

However, if the client contacts MSD on or after their Mandatory Review date, the review must be completed before MSD can resume the benefit (if they still qualify).

Example

Caleb is a single person with no dependent children getting Supported Living Payment. Caleb's Mandatory Review is due on 2 May.

Caleb left New Zealand to go on holiday on 25 April and did not tell MSD that he was leaving. His Supported Living Payment suspended on 26 April.

On 10 May Caleb contacts MSD and advises that he arrived back in New Zealand on 7 May.

MSD tells Caleb that he will need to respond to the Mandatory Review and confirm his circumstances before MSD can resume his Supported Living Payment.

On 11 May Caleb responds to his Mandatory Review and confirms that he has had no change in circumstances.

MSD determines that Caleb continues to qualify for Supported Living Payment at the same rate and resumes his benefit from 7 May (the day he returned to New Zealand).

MSD completes Caleb's Mandatory Review on 11 May and sets the next review date for 52 weeks from the date the review was completed. Caleb's next Mandatory Review date is 9 May 2028.