When to advise a client of their right to review

Explain a client's right of review, when you provide formal notification about a decision, including decisions in respect of:

• the assessment or re-assessment of:
  • their eligibility or continued eligibility for social housing
  • their housing needs
• the calculation of the rate of Income Related Rent
• the establishment and recovery of Income Related Rent debt

When you advise a client of a decision, in particular an unfavourable decision, you should explain your decision in full and explain the relevant legislation.

Note it is not appropriate to just quote a section of the act verbatim, you should explain the relevant legislation to the client and how it applies to their situation.

For more information see:

• Who can apply for a review or appeal