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Review of decision - 3 stage process

There are 3 stages to the review and appeal process:

Stage 1 - Internal review

This is an administrative process only.

When a client applies for a Review of Decision, MSD will take another look at the decision, review any new information, as well as the information available at the time of the decision, and check the decision was in accordance with legislation.

Stage 2 - Benefits Review Committee

An application for a Review of Decision is an application for the decision to be heard by the Benefits Review Committee.

Note

  • when the internal review outcome is not favourable or only favourable in part for the client, the decision must go before the Benefits Review Committee without any further request from the client and
  • the original decision remains in place until the review and appeal process is completed

Stage 3 - Social Security Appeal Authority hearing

When the original decision is upheld (or partially upheld) by the Benefit Review Committee, the client can appeal to the Social Security Appeal Authority.

For more information see:

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