Arranging repayments at cancellation

When a client has a debt at cancellation, case managers are responsible for arranging repayments with the client. The arrangement must be:

• negotiated with the client
• noted correctly on the SDPAA screen including the SWIFTT cancellation letter LSUM reference and
• the employer's details entered in the SBFTZ screen

Note clients advising to stop their payment through MyMSD will provide debt repayment information as part of their submitted form.

The client must be advised by letter of the cancellation giving details of their debt, including how it was established, and review rights.

There are a number of ways a client can choose from to make debt repayments. The preferred method is by wage deduction. There is no cost to the client and repayments are assured.

Note if you are unable to make an arrangement with the client, make notes to this effect on SDPAA screen - this will be helpful to anyone else viewing the clients record, for example Debt Units.

For help at any time you can contact Client Support - Debt Management or for more information see:

• Non-current client debt Repayment methods [no link find out why]
• Non-beneficiary client debt
• Debt on suspended record
• Debt Repayment Protection
• Debt recovery suspension