Current client debt : Contents
Automatic transfer from TRACE
When a client with an existing Work and Income debt returns to a main benefit, and this is authenticated by the system or manually by a user, the debt will transfer automatically from TRACE to SWIFTT. These automatic transfers happen from 7.30am to 9.30pm daily, generally within 5 minutes of the grant action occurring.
A daily SWIFTT report is generated at Service Centres that shows the clients details, and the amount of debt transferred. This is the "Debts Transferred from TRACE" report (LOADTRDEBT).
When you receive this report you will need to add offsets to commence repayment of the debt. The amount of the offset should be negotiated with the client.
For more information see:
- Negotiating repayment of debt
- Debt recovery maximum
- Changing and reviewing debts
- Transfer between benefits
Some debts are not transferred to SWIFTT. See:
- Debt types retained in TRACE
- Changes and reviews, Deductions in relevant Main benefit
