Pre-benefit activity no longer reasonable

If, once assigned, a client is unable to complete a pre-benefit activity MSD may revoke the requirement if completing the activity is no longer reasonable.

Circumstances that may result in the activity no longer being reasonable could include (but is not limited to) where:

• there has been a deterioration in the client's health condition, injury or disability
• there has been a death or illness in the family
• the client has a literacy or numeracy issue which was not evident when the activity was assigned

If MSD decides to revoke a pre-benefit activity because it is no longer reasonable, MSD must advise the client that the pre-benefit activity is no longer required to be completed.

A client has applied for Jobseeker Support and has a pre-benefit activity assigned to attend an employment-related seminar provided by MSD. The client had an accident and is in hospital. In this situation attending an employment-related seminar is no longer reasonable.

MSD must let the client know that they do not have to attend the seminar, and the requirement to do so has been removed.