Pre-benefit requirements : Contents
Process when client fails job interview or job offer requirements
Where a client fails to comply with the pre-benefit requirement of attending and participating in an interview for suitable employment or accepting an offer of suitable employment, MSD should check if they had a good and sufficient reason.
If the client does not have a good and sufficient reason then the action MSD should take depends on the status of their application for benefit at the time MSD decides:
Failure is prior to the benefit being granted
- the benefit lapses from the date MSD makes the decision that the client has failed
Benefit has been granted
- cancel the benefit from the commencement date (if the benefit has already commenced this may establish a debt)
Client still requires financial assistance
In all cases, if the client still requires financial assistance they will have to re-establish their eligibility for benefit. The date the client makes contact to do this, will become their new date of first contact.
For more information see:
