Absence from New Zealand

Clients can be absent from New Zealand and continue to receive payment for the first 28 days if it does not affect the client's eligibility for Special Transfer Allowance, that is, their accommodation costs are continuing. To pay Special Transfer Allowance while the client is absent from New Zealand depends on whether the client is also receiving a main benefit.

Note when assessing the period of absence, do not include:

• the date of departure from New Zealand and
• the date of return to New Zealand

All clients receiving a main benefit must advise Work and Income before they leave New Zealand. If the client or partner does not advise Work and Income prior to their international travel, their benefit payments (including Special Transfer Allowance) must stop.

Where a client is paid their main benefit while they are absent from New Zealand (either because they meet the criteria for approved travel or the requirement to approved travel does not apply to them) they can continue to receive their main benefit and their Special Transfer Allowance for up to 28 days in any 52 week period, unless they meet the criteria to be paid their main benefit for more than 28 days in a 52 week period.

Clients who do not continue to receive main benefit while overseas (because they do not meet the criteria for approved travel) may still be able to continue to receive Special Transfer Allowance, if their absence does not affect the client's eligibility for this assistance and they advised Work and Income prior to their international travel. This is limited to 28 days in a 52 week period.

For more information about Absence from New Zealand see:

• Approved travel reasons in relevant main benefit
• Absent from New Zealand more than 28 days in any 52 week period in relevant main benefit

Clients who are receiving Special Transfer Allowance and who are not also receiving a main benefit:

• are required to advise of their departure from New Zealand and
• can be absent and paid their Special Transfer Allowance for up to 28 days per absence where it does not affect the client's eligibility for Special Transfer Allowance, that is, where they have continuing accommodation costs

When a client receiving a main benefit contacts you to advise that they intend travelling overseas you need to obtain the following information:

• date of departure
• date of return

In all cases where you have agreed to the continued payment of benefit for up to the first 28 days of absence, you will need to create a bring-up in BRUPA screen to check that the client has returned. If the client has not returned on the 29th day you can suspend their benefit.

When you have agreed to the continued payment of benefit for the first 28 days of absence, and the client intends to be absent for more than 28 days, you will need to create a future suspension in their SWIFTT record for the 29th day of absence.

Where payment of Special Transfer Allowance will not continue because they do not meet the eligibility criteria due to their absence you will need to suspend the benefit from:

• the day after departure

When assessing the period of absence, do not include:

• the date of departure from New Zealand and
• the date of return to New Zealand

For more information about Absence from New Zealand see:

• Calculating period of absence in relevant main benefit