Verification of evidence at end of 4-week period

A client must provide MSD with evidence of their attendance and participation in their employment-related training or course at the end of the 4-week period.

This is to prove that they have attended and participated in the required 5 hours of employment-related training or course per week over the 4-week period.

MSD must determine the evidence provided is sufficient and shows that the client has completed the requirements of Upskilling each week. For example, clients could show a record of their attendance in their employment-related training or course.

In some situations, it may not be reasonable for a client to provide evidence for parts of the employment-related training or course they have attended and participated in. Clients are not expected to provide evidence that is unreasonable for them to get in their circumstances.

There may be times when MSD is not able to process the information before the end of the 4-week sanction period.

To prevent a client from being disadvantaged due to processing delays, there is a 5-day verification window at the end of the position period. This allows MSD to process information a client has provided and ensures a client's payment will continue.

Note this is not extra time for a client to attend or participate in their employment-related training or course.

The client will be considered non-compliant if, after 5 days:

• MSD has not been able to confirm if the client has attended and participated in their employment-related training or course or
• the client has not provided sufficient evidence for MSD to determine they have met the requirements of Upskilling

This may result in a debt for the client.