Failing reapplication process or applying as a new applicant

If a client does not complete the 52 week reapplication process before their expiry date, their Sole Parent Support will stop.

Note the benefit will automatically cancel if a client does not complete the reapplication process within 20 working days after the expiry date.

Clients who fail to complete the 52 week reapplication process but still need Sole Parent Support must be advised to apply for a benefit as a new applicant. Their expired benefit must be cancelled from their expiry date before they can be granted Sole Parent Support as a new applicant.

The client will be subject to the usual commencement date rules, including the initial stand-down.

Note if the client advises they want to apply for Sole Parent Support as a new applicant, MSD can use their reapplication form as their application.

If a client does not apply for Sole Parent Support, they may qualify for Extra help as a non beneficiary (such as Accommodation Supplement). The client should be advised to apply as a non-beneficiary if they wish to test their entitlement to Extra help assistance