Contact by telephone

If contact is by telephone, then you must ask a minimum of 3 identifying questions.

These may include the student's details, such as the student's date of birth.

Alternatively have the representative from the organisation or company supply information that can be used to clearly identify the student.

The agent that has made contact by telephone, may not be the same person who initially completed the 'Agents' form on behalf of the organisation or company.

Any member of the organisation or company should be able to request information on the student's file once you are satisfied that the agent has identified themselves appropriately.