Process for organisations or companies

Ensure that the agency is in the name of the company or firm and not in the name or position of any employee in the organisation.

Whenever a representative from the organisation or company acting as the student's agent makes contact with StudyLink you must always:

• request representative's to confirm their identity
• confirm the representative's link to the organisation or company and
• ensure they exercise only the rights and responsibilities granted by the student (Check the must view note in SAL)

Note StudyLink requires the agency authority in writing. You should encourage the student and the agent to complete the StudyLink 'Appointment of an Agent' form; however, you may accept another form or letter as long as it:

• names both the student and organisation (or the person) being appointed agent
• is signed by both the student and the agent and
• confirms exactly what rights and responsibilities the agent is being granted