Recompliance for work obligation failures

Clients who have failed their work obligations need to recomply to have their benefit:

• increased or resumed if they have been financially sanctioned or
• continued if they have a non-financial sanction imposed

Once a client or partner indicates they want to recomply MSD must have a discussion with them about what they need to do to recomply. 

For clients to recomply with a work obligations failure (grade 1 and 2) and have their benefit increased or resumed, the client or partner will need to complete:

• the activity they failed or
• an activity that is the same or substantially similar to the activity they failed

Note for grade 1 failures where a non-financial sanction has been imposed, the recompliance requirements may be different. For more information see:

• Non-financial sanctions

For clients to recomply to a work obligations failure (grade 3) and be granted a provisional benefit, the client or partner will need to:

• start and complete a six week recompliance activity or programme of activities (13 week non-entitlement period) or
• wait until the end of the 13 week non-entitlement period

For more information see:

• Recompliance (13 week non-entitlement period)
• Recomplying more than one failure