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General portability : Contents

Bank accounts

Payments can be made to any overseas bank account or a New Zealand bank account. The client will need to provide full bank account details on their application form, or on the overseas details form that will be sent to them by International Services.

The overseas bank account number must be verified by the overseas bank or by the client supplying acceptable bank verification. For any country covered by IBAN, the full IBAN number must be verified. If the client wishes to be paid into a Canadian bank account then the institute number, branch number and account number must be provided. For more information contact International Services

If the client wants to be paid into an overseas bank account but does not know the overseas bank account number before they leave New Zealand there are two options for the first payments:

  • make the first few payments to a New Zealand bank account (the client is responsible for any overseas transfer) or
  • suspend all payments until details of the overseas bank account are known and pay arrears to the overseas bank account

Payments to overseas banks are made every 4 weeks on a New Zealand Superannuation or Veterans Pension payday. Work and Income will meet the bank transaction costs incurred in transferring the payment to the overseas bank account. Any other transaction costs are the responsibility of the client.

Note the overseas bank account does not have to be in the same country as a person is travelling or living in.

For more information see:

Legislation

The contact details for International Services are:

From New Zealand 0800 777 227 (free calling within New Zealand only)

From Australia 1800 150 479

From other countries +64 4 978 1180

Email international_services@msd.govt.nz

Postal

International Services
Ministry of Social Development
PO Box 27178
Wellington 6141
New Zealand

Fax 04 918 0159

Note when calling from overseas replace the '+' with the international direct dial prefix for the country you are in.