Changes and reviews for New Zealand benefits in Canada

Clients have an obligation to advise MSD of any changes in their circumstances that may affect their entitlement to the New Zealand benefit or pension or the rate payable.

MSD may also review a New Zealand benefit or pension in Canada at any time to check if the client still meets the qualifications and is getting the correct rate of payment.

International Services is responsible for reviews of New Zealand benefits and pensions paid in Canada.

MSD must review a client's New Zealand benefit or pension in Canada 52 weeks from when the payment in Canada commenced, and every 52 weeks from when the client's last Mandatory Review was completed.

Clients must respond to the Mandatory Review before their review date, or their payment will suspend.

Clients getting one of the following New Zealand benefits in Canada will have a Mandatory Review every 52 weeks:

• Supported Living Payment (health condition, injury, disability, or total blindness)
• Widow's Benefit Existing portable payments for Widows and Widowers in Canada
• New Zealand Superannuation
• Veteran's Pension

When MSD matches a client's information with information from Canada, MSD must send a written notice of adverse action to the client.

A notice of adverse action is only required upon receipt of the first information match.